Warranty Period

RoosCamp provides a 12-month limited warranty from the original date of purchase.

The warranty applies to the original purchaser and is valid for products purchased directly from RoosCamp or authorized retailers.

What Is Covered

This warranty covers manufacturing defects in materials and workmanship, including:

• Product failures caused by manufacturing defects
• Functional issues under normal intended use
• Defects affecting product performance or reliability

What Is Not Covered

This warranty does not cover damage caused by:

• Normal wear and tear
• Accidental damage, misuse, or improper operation
• Unauthorized modifications or repairs
• Improper charging, storage, or battery handling
• Damage caused by extreme environments beyond product specifications
• Cosmetic damage that does not affect product functionality

Warranty Claim Process

To request warranty service, please contact our customer support team with:

• Order number or proof of purchase
• Product name and model
• Description of the issue
• Photos or videos showing the problem when applicable

Our support team will review your request and provide the appropriate solution, which may include troubleshooting, replacement parts, repair, or product replacement depending on the situation.

Replacement & Repair

If a product is confirmed to have a manufacturing defect covered under warranty, RoosCamp may provide:

• Replacement parts
• Repair assistance
• Replacement product

Warranty solutions are determined based on product condition, availability, and applicable circumstances.

Shipping Responsibility

Customers may be responsible for shipping costs associated with returning products for warranty evaluation unless otherwise required by applicable law.

Authorized Purchases

Warranty coverage applies only to genuine RoosCamp products purchased from RoosCamp or authorized sellers.

Products purchased from unauthorized sellers may not qualify for warranty support.